Sanctuary - Carlos Lo

The Hague Pen Bookstore's Return Policy 📖

Return period:
You have 14 days from the date of receipt to request a return of the books.

Basic requirements:

- The book must be returned in its original, brand-new condition (unread, with its original cover intact, and free from any marks or damage).

- The purchase invoice or order number must be attached.

Free returns (at our expense):

- If there is a defect in the manufacturing or printing (missing or duplicate pages).

- If we send you the wrong book or it is damaged during shipping.

- Returns are subject to a fee (at your expense):

If you change your mind, you may return the book provided that the above conditions are met, and you will bear the return shipping costs and related administrative fees .

Incorrect title:

The customer bears full responsibility for the accuracy of the address he registers during the purchase process.
Please double-check your address during checkout . If delivery fails due to an incorrect address, you will be responsible for the redirection costs, or they will be deducted from any refund.

📄 Please see all the details and complete procedures by visiting [ The full return policy page is here .]