Frequently Asked Questions

• Within the Netherlands: 2 to 4 working days
• Within Europe: 3 to 10 working days
• Possible delays: Occasionally, some shipments may be delayed due to weather conditions or public holidays. We promise that we will make every effort to deliver your order as soon as possible.

• Within the Netherlands: €1.95, and shipping is free for orders over €37.
• Within the European Union: €9.95, and shipping is free for orders over €95.
• Outside the European Union: Shipping cost varies depending on the country and weight.

Yes, once your order has shipped, you will receive an email containing the tracking number and a link to track your shipment.

If your order does not arrive within the expected timeframe, please contact us via our contact page or via WhatsApp and we will help you track the shipment and resolve the issue.

Yes, you can specify a shipping address different from the billing address when completing the order.

We provide books in Arabic, in addition to books translated from various international languages.

Currently, we only provide paper books .

You can check the book's availability on the product page. If the book is available, you will find the "Add to Cart" button active.

Yes. You can order product packaging directly from the product page itself or from the top of the menu.

1. Add the product to the cart first
2. Go back to the product page and select "Would you like to send this book as a gift?"
3. This will take you to the packaging page to add the packaging price and the message text (optional).

You can return the book within 14 days of receipt, provided it is in its original condition. Learn more

The cost of return shipping is borne by the customer, unless there is an error on the part of the store (such as sending the wrong or damaged book). More

To return a product, please contact us via our Contact Us page, email, or WhatsApp, and we will guide you through the return process. Before doing so, please ensure that all conditions are met . Learn more

After receiving the returned product and verifying its condition, a refund will be issued within 5-10 business days to the same payment method used.

Yes, you can exchange the book for another one after meeting the following conditions. Learn more .

We accept all secure and globally recognized electronic payment methods, including credit cards and PayPal. All available payment options will be displayed on the payment page.

Yes, all prices shown include VAT.

We currently do not offer cash on delivery. We only accept online payments through our website.

Yes, all payment information is protected by SSL encryption technology, and we do not store your credit card information on our servers.

If you have a gift card from our store, you can use it at checkout by entering its code.

If you wish to cancel your order, please contact us within 24 hours. If the order has not yet shipped, we can cancel it and issue a full refund. After receiving the order, our standard return policy applies (14 days from the date of receipt).

Please contact us immediately if you need to modify your order. We will do our best to make the adjustment if the order has not yet shipped.

We offer regular deals and discounts. Subscribe to our newsletter to be the first to know about new offers.

Upon completing your order, you will find a field to enter the discount code on the checkout page. Enter the code and click "Apply" to activate the discount.

No, Al Qalam Library The Hague is an online store only, and we offer delivery to your doorstep.

We are an online store only and do not have a physical location. You can browse and order all our products through the website.

You can contact us via our Contact Us page or by email: info@maktabetlahaye.com

We aim to respond to all inquiries within 24-48 hours on working days.

Yes! You can contact us via the Contact Us page and we will do our best to provide the book you are looking for.